Shipping Policy

This Shipping Policy outlines the terms and conditions for shipping services provided by Kreis Supply Chain Private Limited, hereinafter referred to as "we," "us," or "Kreis Supply Chain."

1. Shipping Methods: We offer various shipping methods, including standard, expedited, and express shipping, depending on the destination and urgency of delivery. The estimated delivery times and costs for each shipping method are provided at the checkout.

2. Weight Calculation: a. Actual Weight: The actual weight of a package is determined by measuring its physical weight using an appropriate scale. b. Volumetric Weight: Volumetric weight is calculated based on the dimensions of the package (length, width, and height) using the formula: (Length × Width × Height) /5000 (in centimeters) .

3. Shipping Charges: Shipping charges are calculated based on the greater of the actual weight and the volumetric weight of the package, whichever is higher. This ensures fair pricing based on the space occupied by the package in transit.

4. Shipping Zones: We ship to domestic and international destinations. Shipping rates and delivery times may vary based on the destination zone and shipping method selected.

5. Shipping Charges: Shipping charges are calculated based on several factors, including the shipping method, destination, package weight, and dimensions. The shipping charges are displayed at the checkout before the completion of the order.

6. Free Shipping: We may offer free shipping promotions for orders that meet specified criteria, such as minimum order value or purchase of specific products. Free shipping eligibility and terms will be clearly communicated during the promotion period.

7. Shipping Labels Processing Time: Shipping labels are typically processed and shipped within 12 hours from the date of booking, excluding weekends and holidays. However, please note that processing times may vary during peak seasons or due to unforeseen circumstances.

8. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through the carrier's tracking portal.

9. Delivery Times: Estimated delivery times are provided for each shipping method and destination during checkout. Please note that these are estimates and actual delivery times may vary depending on factors such as carrier delays, customs clearance for international shipments, and remote location deliveries.

10. Shipping Restrictions: Certain items may be subject to shipping restrictions or regulations imposed by carriers or customs authorities. We reserve the right to refuse shipping of restricted items or to certain destinations based on legal or logistical constraints.

11. Shipping Address: It is the customer's responsibility to provide accurate and complete shipping address information at the time of purchase. We are not liable for delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.

12. Damaged or Lost Shipments: In the event of a damaged or lost shipment, please contact us immediately. We will work with the carrier to investigate the issue and facilitate a resolution, which may include replacement of the damaged items or reimbursement, subject to the carrier's terms and conditions.

13. Changes to Policy: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

14. Contact Us: If you have any questions or concerns about our Shipping Policy, please contact our customer support team at Link@kreis.in.

By placing an order with Kreis Supply Chain, you agree to comply with and be bound by this Shipping Policy.